Terms & Conditions
General Use
Alta Quero reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to check this page periodically for changes. Continued use of the website following any updates will mean you accept those changes.
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Product Information
Our goods are handcrafted with attention to quality and detail. We strive to display each item as accurately as possible. However, due to lighting, screen settings, and leather variations, the actual product may differ slightly from photos.
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For details on how to care for our products, please see our Care Instructions.
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Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion. Prices are listed in CAD and are subject to applicable taxes (HST). A flat-rate shipping fee of $15 applies to all orders within Ontario. We are looking forward to add more destinations soon.
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For more, refer to our Shipping Policy.
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Shipping
We currently offer shipping within Ontario, Canada. Orders are processed within 7 [seven] business days. You’ll receive tracking information (if applicable) once your order ships. Alta Quero is not responsible for delays caused by couriers or customs.
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View full details in our Shipping Policy.
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Exchanges
We do not offer refunds. Exchanges are available on a case-by-case basis and must meet the conditions outlined in our Exchange Policy.
Items must be unused, in original condition, and returned within [48 hours] of delivery.
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Privacy and Data
We respect your privacy. Personal information collected during the shopping process is used solely for processing your order and providing customer service.
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Please refer to our full Privacy Policy for details.
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Care Responsibility
Our products are designed to last, but proper care is essential. Damage due to neglect, misuse, or failure to follow care instructions is not covered under any warranty.
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Read our full Care Instructions before using your product.
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Intellectual Property
All content on www.altaquero.ca — including product images, descriptions, branding, and logo — is the intellectual property of Alta Quero. Reproduction or redistribution without our written permission is strictly prohibited.
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Limitation of Liability
Alta Quero is not liable for any indirect or incidental damages arising from the use or inability to use our products or website. All items are sold “as is” with guidelines provided to ensure best use.
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Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and applicable Canadian federal law.
Contact Us
For questions about our Terms, products, or any of our policies, reach us at:
📧 info@altaquero.ca