Shipping Policy

At ALTA QUERO, every item is crafted with care and delivered with precision. Here's everything you need to know about how we ship.

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Shipping Region

We currently ship across Ontario, Canada.

If your delivery location isn't listed at checkout, please reach out to us at info@altaquero.ca — we’ll do our best to accommodate your request.

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Order Processing & Delivery Time

• Orders are processed within 7 business days after payment confirmation.

• Local deliveries across Kingston are free and typically completed within 2 business days.

• For all other Ontario locations, we ship via Canada Post.

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Shipping Rates

• Kingston local delivery: Free

• Flat rate across Ontario: $15 CAD

• Free Ontario-wide shipping on orders over $150 CAD (before tax)

Shipping rates are automatically calculated at checkout.

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Packaging

We use durable poly mailers and shipping bags to ensure your order arrives safe and sound, while minimizing waste.

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Shipping Confirmation

You'll receive a confirmation email with tracking details (if applicable) once your order has shipped.

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Delivery Responsibility

• ALTA QUERO is not liable for delays caused by Canada Post, weather disruptions, or incorrect addresses.

• Customers are responsible for re-shipping fees if a package is returned due to an error in address entry or unclaimed delivery.

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Questions or Special Requests?

We’re always happy to help. Contact us at info@altaquero.ca.